Case Studies

1 - Strategic

Brief

A complex organisation of 7,000 employees required a strategy for managing the talent in the organisation to provide and develop a pipeline of future leaders.

Solution

Developed selection criteria for High Potential (HP) status from the existing performance management system, introduced a business (not HR) lead forum for identifying and managing HPs and succession planning. Provided Mentors and additional development support for HPs and their line managers.

Outcome

Improved retention and accelerated career progression in HP population, resulting in fewer external senior leader hires and saving substantial costs.

2 - Tactical

Brief

A field based, trade sales operation needed to reduce high staff turnover in order to preserve customer support and grow their business.

Solution

A Development Centre format was used to identify both key players and those most at risk. Appropriate development was then tailored to meet the various needs, including technical and product knowledge as well as generic behavioural skills.

Outcome

Significant improvement in retention across the operation, accelerated promotion for key players and ultimately increased sales volume and margin.

3 - Operational

Brief

A newly formed Customer Service (CS) team of around 35 people had major internal conflict and was delivering poor results for a major FMCG manufacturer.

Solution

A consultancy approach identified poor role definition with competing internal objectives and widely differing capabilities across the team. A team event allowed everyone to understand the issues and identify relevant outcomes. Performance management coaching for the senior team ensured clear, aligned objectives could be agreed, weaker team members could be supported more closely and future conflict could be aired and dealt with internally in future.

Outcome

The perception of the team with both internal and external customers improved dramatically, the overall capability of the team was raised beyond recognition and within 12 months the business began to consistently exceed it’s Customer Service target for the first time since the creation of the central CS team.

“growing business, developing people”

Aspire Business Consulting Ltd.

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